Poor American Airlines, they had a PR fiasco due to kicking Alec Baldwin off a flight. We get it, FAA regulations are no laughing matter, and your staff was apparently just doing their jobs. But did posting a rebuttal on Facebook actually help the situation? Alec Baldwin has been joking about the incident, and that …
Category Archive: communication
Feb
17
What’s that noise?
Several years ago, while living in Las Vegas, I was standing outside and having a chat with my neighbor. Suddenly, something didn’t sound right. We both stopped talking, and looked at each other with a concerned look. We both knew something was wrong, but couldn’t put a finger on it. It was unsettling, unfamiliar, and …
Feb
08
User-review sites, when shills go wrong
Urbanspoon, the user review site and social network for foodies, has been running a contest to find the “most romantic restaurant” in cities across America. Great idea with Valentine’s Day coming up, this could guide a lot of people to try new restaurants they may not be aware of. The problem is that many of …
Jan
25
Ranting about the snake-oil sellers
Search engine optimization has been a major buzz-word for a number of years now. While there are a handful of good practitioners out there, there are also a great number of people who are the equivalent of yesteryear’s snake-oil salesmen. They know all the keywords, they have all the answers, yet they haven’t worked a …
Jan
20
The meaning of life, the universe, and everything
I hope everyone knows that the answer is 42. Whether you learned this watching the BBC series many years ago, just learned about it from the adventures of Mos Def & Sam Rockwell, or actually read the iconic books by Douglas Adams, there’s a message in there that is of great importance in life and …
